Still trying to tackle traveller satisfaction? Try these resources
3 minPosted: 15 September 2020
Travelling for business is not always easy. It can cause a lot of anxiety for the traveller: feelings of guilt for travelling away from family, unfamiliar surroundings, time management and safety concerns. It is important to listen to your travellers to keep them happy and satisfied and in the corporate world of travel, 2017 was the year where companies became more invested in their employees’ well-being and needs. In the most recent edition of Business Travel News, titled,Voice of the Traveller, the publication measured business travellers’ satisfaction with their travel programmes to learn more about what travellers want and need when they are on the road. They identified the five most important trip factors based on the number of trips a business traveller takes per year and found the following to be true:
- Access to reliable Internet & data connections
- Access to travel-disruption support
- Convenient flight times and hotel locations etc.
- Ease of expense reporting
- Personal safety support